Privacy Policy

1. Identification of Controller & Overview

This Privacy Policy governs the data collection, processing, and retention practices of CF Electrical Service, LLC (referred to herein as CF Electrical, we, us, or our), operating out of Waterbury, Connecticut under State of Connecticut Unlimited Electrical Contractor License #191788-E1 (Charles E. Federick Sr., Master Electrician). We provide electrical contracting services across the State of Connecticut.

This policy discloses how we collect, use, protect, and handle your personal data when you visit cfelectricalservice.com, request project estimates, submit emergency dispatch tickets, or communicate with our operations team in compliance with the Connecticut Data Privacy Act (CTDPA, Conn. Gen. Stat. § 42-515 et seq.), the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA), and applicable federal consumer protection laws.

2. Notice at Collection: Categories of Personal Data We Collect

We collect only the personal information necessary to deliver professional electrical contracting, estimate generation, job scheduling, permit filing, and customer support. The categories of information collected include:

• Direct Identifiers: First and last name, business/company name, job title.
• Contact Information: Direct telephone number, mobile phone number, email address, physical service address, town/municipality, and ZIP code.
• Electrical Project & Facility Specifications: Property classification (residential, commercial, industrial, municipal), existing service capacity (amperage, voltage, phase), description of electrical failure or work requested, project timeline, and municipal building permit history.
• Technical & Network Data: Internet Protocol (IP) address, browser type, operating system, referrer URL, and interaction telemetry collected automatically through privacy-friendly Matomo analytics, web server logs, content delivery networks (CDNs), and Progressive Web App service workers.
• Communications History: Records of telephone calls, SMS messages, email correspondence, and technician field service logs.

3. Purposes for Processing Personal Data

We process your personal information strictly for the following legitimate commercial and operational purposes:

1. Contract Performance & Service Delivery: Providing technical electrical consultations, preparing cost estimates, scheduling on-site diagnostics, executing high-voltage installations, and coordinating 24/7 priority emergency dispatch.
2. Regulatory & Permitting Compliance: Filing electrical permit applications with municipal building departments, coordinating utility service connections with Eversource or United Illuminating (UI), and satisfying Connecticut Department of Consumer Protection (DCP) licensing audit standards.
3. Customer Communication & Dispatch Notifications: Sending service confirmations, technician arrival alerts, scope clarifications, and invoice documentation via phone, email, or SMS.
4. Platform Security & Operation: Maintaining our Progressive Web App (PWA) cache, managing cross-tab technician portal synchronization, preventing fraudulent inquiries, and ensuring site integrity.

4. Do Not Sell or Share Personal Information

5. Data Retention & Archival Schedule

We retain personal information only for the period necessary to fulfill the original purpose of collection, enforce contractual agreements, provide warranty support, and comply with statutory obligations:

• Estimate & Lead Submissions (Unfulfilled): Retained for twelve (12) months to facilitate prospective re-quotes or follow-up consultations.
• Active Project Records & Invoicing: Retained for seven (7) years following project completion in accordance with Connecticut statutory limitations, federal tax accounting standards, and insurance recordkeeping mandates.
• Master Permitting & Equipment Installation Logs: Retained for the operational lifetime of installed electrical equipment (e.g., commercial switchgear, main service panels, standby generators) to support manufacturer warranty claims and municipal safety inspections.
• Browser Caches & Local Storage: Controlled directly by your browser; portal session tokens may be purged manually by clearing site data.

6. Consumer Rights Under the Connecticut Data Privacy Act (CTDPA)

Connecticut residents possess specific statutory rights regarding their personal data under Conn. Gen. Stat. § 42-515 et seq.:

• Right to Confirm & Access: The right to confirm whether we process your personal data and to obtain access to such data.
• Right to Correct: The right to correct inaccuracies in your personal data, considering the nature and purposes of the processing.
• Right to Delete: The right to request deletion of personal data provided by or obtained about you.
• Right to Data Portability: The right to obtain a copy of your personal data in a portable and readily usable format.
• Right to Opt-Out: The right to opt-out of the processing of personal data for purposes of targeted advertising, the sale of personal data, or automated profiling.
• Right to Non-Discrimination: We will never discriminate, charge differing rates, or deny electrical contracting services for exercising any statutory privacy right.

To exercise any of these rights, submit a verified consumer request to contact@cfelectricalservice.com or call (203) 565-4506. We will respond within forty-five (45) calendar days.

7. Information Security & Data Safeguards

We deploy administrative, technical, and physical safeguards designed to protect personal data from unauthorized access, loss, misuse, or alteration. These measures include Transport Layer Security (TLS 1.3) encryption for all web data in transit, self-hosted privacy-focused Matomo tracking that respects Do-Not-Track headers, encrypted database persistence, and restricted role-based internal access to contractor portal systems.

8. Contact Information & Designated Privacy Officer