:root{--portal-bg:#f8fafc;--portal-card-bg:#fff;--portal-border:#e2e8f0;--portal-border-subtle:#edf2f7;--portal-text-main:#0f172a;--portal-text-muted:#64748b;--portal-brand:#0284c7;--portal-brand-dark:#0369a1;--portal-accent-amber:#f59e0b;--portal-accent-green:#10b981;--portal-accent-red:#ef4444;--portal-accent-indigo:#6366f1}.portal-container{color:var(--portal-text-main);background-color:var(--portal-bg);min-height:100vh;margin:0;padding:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif}.portal-header{z-index:100;border-bottom:1px solid var(--portal-border);background:#fff;position:sticky;top:0;box-shadow:0 1px 3px #0000000a}.portal-header-top{border-bottom:1px solid var(--portal-border-subtle);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:.75rem;padding:.75rem 1.5rem;display:flex}.portal-brand-group{align-items:center;gap:.85rem;display:flex}.portal-logo-badge{color:#1e293b;background:#fef08a;border:2px solid #ca8a04;border-radius:8px;justify-content:center;align-items:center;width:42px;height:42px;font-size:1.2rem;font-weight:900;display:flex;box-shadow:0 2px 4px #0000000f}.portal-brand-title{letter-spacing:-.02em;color:#0f172a;font-size:1.125rem;font-weight:800}.portal-brand-subtitle{letter-spacing:.05em;text-transform:uppercase;color:#64748b;font-size:.75rem;font-weight:700}.portal-controls-group{flex-wrap:wrap;align-items:center;gap:.75rem;display:flex}.persona-badge-btn{color:#1e293b;cursor:pointer;background:#f1f5f9;border:1px solid #cbd5e1;border-radius:6px;align-items:center;gap:.5rem;padding:.4rem .75rem;font-size:.8125rem;font-weight:700;transition:all .15s;display:flex}.persona-badge-btn:hover{background:#e2e8f0}.mock-toggle-pill{cursor:pointer;border:1px solid #0000;border-radius:9999px;align-items:center;gap:.4rem;padding:.35rem .75rem;font-size:.75rem;font-weight:800;transition:all .2s;display:flex}.mock-toggle-pill.active{color:#b45309;background:#fef3c7;border-color:#fde68a}.mock-toggle-pill.live{color:#15803d;background:#dcfce7;border-color:#bbf7d0}.portal-header-nav{white-space:nowrap;gap:.5rem;padding:.4rem 1.5rem;display:flex;overflow-x:auto}.portal-nav-tab{color:#475569;border-radius:6px;align-items:center;gap:.45rem;padding:.55rem .95rem;font-size:.875rem;font-weight:700;text-decoration:none;transition:all .15s;display:inline-flex}.portal-nav-tab:hover{color:#0284c7;background:#f1f5f9}.portal-nav-tab.active{color:#0284c7;background:#e0f2fe}.portal-nav-badge{color:#fff;text-transform:uppercase;background:#22c55e;border-radius:4px;padding:.15rem .4rem;font-size:.6875rem;font-weight:800}.portal-content-body{max-width:1440px;margin:0 auto;padding:1.5rem}.portal-card{border:1px solid var(--portal-border);background:#fff;border-radius:12px;padding:1.25rem;box-shadow:0 1px 3px #00000008}.metrics-row{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:1rem;margin-bottom:1.5rem;display:grid}.metric-card{border:1px solid var(--portal-border);background:#fff;border-radius:10px;flex-direction:column;padding:1rem 1.25rem;display:flex;position:relative;box-shadow:0 1px 2px #00000008}.metric-card-label{text-transform:uppercase;letter-spacing:.04em;color:#64748b;justify-content:space-between;align-items:center;font-size:.75rem;font-weight:800;display:flex}.metric-card-value{color:#0f172a;margin:.35rem 0 .2rem;font-size:2rem;font-weight:800}.metric-card-sub{color:#64748b;font-size:.8125rem}.indicator-dot{border-radius:50%;width:12px;height:12px}.dot-red{background:#fca5a5}.dot-blue{background:#93c5fd}.dot-green{background:#86efac}.dot-yellow{background:#fde047}.submissions-split-container{grid-template-columns:360px 1fr;align-items:start;gap:1.25rem;display:grid}@media (width<=960px){.submissions-split-container{grid-template-columns:1fr}}.queue-panel{border:1px solid var(--portal-border);background:#fff;border-radius:12px;flex-direction:column;max-height:calc(100vh - 220px);display:flex;overflow:hidden}.queue-header{border-bottom:1px solid var(--portal-border);background:#f8fafc;justify-content:space-between;align-items:center;padding:.85rem 1rem;font-size:.875rem;font-weight:800;display:flex}.queue-list{flex:1;overflow-y:auto}.queue-card{border-bottom:1px solid var(--portal-border-subtle);cursor:pointer;padding:.85rem 1rem;transition:all .15s}.queue-card:hover{background:#f8fafc}.queue-card.selected{background:#f0f9ff;border-left:4px solid #0284c7}.detail-panel{border:1px solid var(--portal-border);background:#fff;border-radius:12px;padding:1.5rem;box-shadow:0 1px 3px #00000008}.detail-header-actions{border-bottom:1px solid var(--portal-border);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:1rem;margin-bottom:1.5rem;padding-bottom:1rem;display:flex}.quick-action-btn-row{flex-wrap:wrap;gap:.5rem;margin-bottom:1.5rem;display:flex}.btn{cursor:pointer;border:1px solid #0000;border-radius:8px;align-items:center;gap:.4rem;padding:.55rem 1rem;font-size:.875rem;font-weight:700;text-decoration:none;transition:all .15s;display:inline-flex}.btn-primary{color:#fff;background:#0284c7}.btn-primary:hover{background:#0369a1}.btn-success{color:#fff;background:#16a34a}.btn-success:hover{background:#15803d}.btn-secondary{color:#334155;background:#f1f5f9;border-color:#cbd5e1}.btn-secondary:hover{background:#e2e8f0}.btn-urgent{color:#fff;background:#dc2626}.btn-urgent:hover{background:#b91c1c}.badge{text-transform:uppercase;border-radius:4px;align-items:center;gap:.3rem;padding:.2rem .5rem;font-size:.6875rem;font-weight:800;display:inline-flex}.badge-emergency{color:#b91c1c;background:#fee2e2;border:1px solid #fca5a5}.badge-new{color:#854d0e;background:#fef08a}.badge-converted{color:#166534;background:#dcfce7}.badge-review{color:#3730a3;background:#e0e7ff}.badge-brand{color:#0369a1;background:#e0f2fe}.filter-bar{border:1px solid var(--portal-border);background:#fff;border-radius:8px;flex-wrap:wrap;align-items:center;gap:.6rem;margin-bottom:1.25rem;padding:.75rem 1rem;display:flex}.filter-select{color:#334155;background:#fff;border:1px solid #cbd5e1;border-radius:6px;padding:.4rem .75rem;font-size:.8125rem;font-weight:600}.search-input{border:1px solid #cbd5e1;border-radius:6px;flex:1;min-width:180px;padding:.4rem .75rem;font-size:.8125rem}.category-row{border:1px solid var(--portal-border);background:#fff;border-radius:10px;margin-bottom:1rem;overflow:hidden;box-shadow:0 1px 2px #00000008}.category-header{cursor:pointer;-webkit-user-select:none;user-select:none;background:#f8fafc;border-bottom:1px solid #0000;justify-content:space-between;align-items:center;padding:.85rem 1.25rem;display:flex}.category-header.open{border-bottom-color:var(--portal-border)}.task-list-items{divide-y:1px solid var(--portal-border-subtle);flex-direction:column;display:flex}.task-item-row{cursor:pointer;border-bottom:1px solid var(--portal-border-subtle);justify-content:space-between;align-items:center;gap:1rem;padding:.9rem 1.25rem;transition:all .15s;display:flex}.task-item-row:last-child{border-bottom:none}.task-item-row:hover{background:#f8fafc}.modal-overlay{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:350;background:#0f172aa6;justify-content:center;align-items:center;padding:1rem;display:flex;position:fixed;inset:0}.modal-dialog{background:#fff;border-radius:16px;flex-direction:column;width:100%;max-width:820px;max-height:90vh;display:flex;overflow:hidden;box-shadow:0 25px 50px -12px #00000059}.modal-header{border-bottom:1px solid var(--portal-border);background:#f8fafc;justify-content:space-between;align-items:center;padding:1rem 1.5rem;display:flex}.modal-body{-webkit-overflow-scrolling:touch;flex-direction:column;flex:1;gap:1.25rem;padding:1.5rem;display:flex;overflow-y:auto}